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Improving change management capability, maturity and effectiveness

Use of the Prosci Change Management Maturity Model Audit tool as basis for increasing a competitive advantage, by improving organizational change management capability, maturity and effectiveness.

Organisational Change Management – Develop the people

Transportation and logistics



Develop the change management maturity of a change management office.

A global transport and logistics company had established a Change Management Office (CMO) with the purpose of increasing competitive advantage, by continuously offering a centralized and strategic approach to project implementation and processes, focusing on cost reduction and profit optimization. After three years without seeing much adoption and usage of solutions, the unit leaders recognized the need for structure, a common language, aligned business partnering procedures and more importantly, one common ground.

A Change Management Maturity Audit showed a low to medium score in the company’s maturity on driving changes. The main reasons were lack of a standardised methodology, low change management competencies and no integration with the project management approach.

Annual follow up on the change management maturity score development and continuous development of problem areas.
Applying change management on two pilot projects.
Integrating change management and project management.
Growing the teams change management competencies (Prosci certification).

Over a period of two years, the team’s change management maturity level increased from 2.4 to 4.2 (the highest possible score is 5.0). Change management and project management was integrated and the success of project implementation led to a decision to establish CMOs in 22 countries.

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