GDPR: Ensuring compliance in a global company
Mobilising an organisation’s employees to act in compliance with EU’s new regulation on handling personal data requires a focused change management effort.
Organisational Change Management – Understanding the issue –
Managing the change
Preparing for GDPR
A global FMCG company was facing the same challenge as all other European organisations due to a new EU regulation on personal data (GDPR). The company had already been working to get the technical side (IT and processes) in place for the implementation date, but did not focus on the need to include the people side in the project plan. Change management had only been addressed to a very limited degree few months prior to the enforcement of the new EU law.
While realising the need for managing the people side of the change, it was unclear how this should be addressed in a focussed and effective manner. The new EU law impacted employees across the organisation in different ways, hence, there was a need for targeted communication and training to be prepared and rolled out within a short time frame and with limited internal resources to support.
proacteur assisted the company in assessing the impact and risk across the most important stakeholder groups. Based on this, a risk based approach was designed for communication, training and support. A close collaboration between proacteur and internal resources resulted in the main stakeholder groups being mobilised and covered with adequate training in due time. Amongst other things, the training included two different eLearnings, webinars, an Intranet site, articles and customised presentations for high impact areas. The training output received very good feedback from both the GDPR project team and the main impact groups.