Empower employees to do better maintenance
A process facilitated over a longer period, maturing the company’s efficiency in planning and implementing maintenance projects. All management levels was equipped with competencies to drive changes in the organisation to ensure that the development was successful at all levels of the factory.
Organisational Change Management – Develop the people
Develop maturity and efficiency in maintenance.
A large production company had started a LEAN project to improve maintenance in their factories. A pilot project had already begun abroad and another pilot project was about to be started in a Danish factory shortly after. The top management realised that it was largely a cultural change of the work routines and was prepared to give the project a long life span. It was understood that a bottom up process would be most beneficial in the given context.
The main challenge was a lack of structured processes and tools and as well as the establishment of a better culture for collaboration. Furthermore the unit had a long history of failed projects that for one thing was due to a silo structure in the company which was not in scope to be changed. The yearly production cycle had to be taken into account when designing the process and implementing projects.
In addition to designing and facilitating the entire process, proacteur developed and implemented the structure and tools. In solving this, all unit managers were involved in the development of a structured framework for implementation of projects (bottom up process). The focus was on ensuring progress and quality in deliverables through workshops facilitated weekly over a longer period of time. Representatives from most of the functional areas were included in the various projects. All levels of management in the unit developed competencies to manage changes in the organisation (Prosci course).