Double ADKAR ensures both project implementation and the company’s competencies to drive change

SERVICE
Organisational Change Management
– Develop the people

INDUSTRY
Finance

LAUNCH
July 2018

COUNTRIES
Denmark

PROJECT
Mobilise an organisation to work with a new common IT system

Situation
A Danish company initiated a long journey to replace a number of IT systems with ONE new core system affecting the entire organisation – 600+ employees. The objectives were to obtain a stable IT environment, efficient processes, more agility in product development and increased customer experience. proacteur was engaged to support business implementation as part of the program.

Challenge
The company did not have experience with change management on programs of this magnitude. Therefore a “double ADKAR” was needed to ensure: a common language and capabilities within change management and a full ADKAR journey for all – employees, managers and directors.

Solution

• Entire management were trained (team leads, managers, directors and executive management)
• ”Action plan meetings” with ADKAR assessments of all employees was initiated and followed through entire program
• ADKAR surveys were frequently conducted to have a tangible status on progress
• Training were estimated, training approach was developed and piloted, roles and responsibilities were agreed and finally a handover to the business for execution were conducted
• A large ability exercise connecting the entire operations to ensure effective and fast adoption were designed and executed
• Finally of course, communication were conducted throughout the entire program