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Designing a standardised Change Management framework

A business unit had no standardised process or tools for implementing the people side of their implementation projects and asked for a framework that was adaptable for all their projects.

Organisational Change Management – Understanding the issue




Developing a framework for change management for all implementation projects in business unit

A unit in a product supply business area had the purpose of implementing IT solutions for manufacturing machinery. Their projects were either an upgrade of the current systems in plants or starting up new plants. The project managers had no standardised way of ensuring the people side of these changes. Individually they reinvented their materials for planning, communication and training for each project. Unit management recognised the potential in utilising synergies between the projects in a better way.

The main challenge was to sustain the changes after go-live. As the project manager typically left the project when the technical implementation was complete, no one was focused on ensuring that the changes were sustained. Also (Furthermore) the change management skills of the project managers were limited to an unstructured focus on training and communication.

proacteur designed a framework for the project managers to use for each project. The design focused on being operational for project managers with limited change management experience. But it was also designed to emphasize the aspect that usually caused the most problems. By building the ADKAR methodology into the framework, reinforcement activities became an integrated step (both visually, vocally and methodologically). The business unit was left to implement the framework by ensuing all project managers were equipped to use it and would later on supplement the framework with adaptable communication and training packages.

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