Understanding the issue
Together with our customers we make sure we understand the issue. We assess what the change is about, who is impacted and how to implement the change successfully. This is done by following prosci that is an internationally established and proven change management method that we have worked with for than a decade.
Typically we start off with understanding the nature and the context of the change in close collaboration with our customers. We identify impacted stakeholders and relevant sponsors for the change. We identify training and communication needs for the change to be successful. All this is put into the overall change management plan.