White papers

A diverse leadership yields higher earnings

Diversity is not an end in itself but a means to something greater – to improve competitiveness and the bottom line. In this respect, diversity matters both among employees and among management. Management influences culture and thus helps to promote the gains of diversity.

This report shows that the benefits of having a diverse management are significant; businesses with the most diverse management have an operating profit margin of an average of 12.6 percentage points more than companies with the least diverse management. In addition, the most diverse companies have an operating profit margin on an average of 5.7 percentage points more than their competitors do.

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Change Management in mergers & acquisitions

This white paper suggests that employing a structured change management approach will act as both the tool to handle the people side of the integration process, as well as the tool that can help shape strategy in the early stages of a merger or acquisition.

In working focused with change management during a merger or acquisition, the integration process will become faster as elements such as employee willingness to change and their ability to do so will be kept on track during the process.

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Linking Employee and Customer Engagement

Employee engagement correlates strongly with customer experience. The more engaged the service employees, the more likely it is that customers will be satisfied with the service provided.

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